Terms of Use

Version 2.0. Last updated: October 30, 2026

These Terms govern the use of the infusion.cloud site and the Infusion platform, which lets you build, publish and host apps from requests made to an AI. By creating an account or using Infusion, you agree to these Terms and to our Privacy Policy.

1. Who we are

Infusion is operated by Mitra Tecnologia em Sistemas Ltda., CNPJ 32.286.417/0001-59, headquartered at Av. Uirapuru, 840, Loja 1, Cidade Jardim, Uberlândia, Minas Gerais, Brazil, ZIP 38412-166. Contact: [email protected]. Support: [email protected].

2. Account

• To use the platform, you must create an account, be at least 18 years old and provide accurate information.
• You are responsible for access to your account and for everything done with it.
• If you use Infusion on behalf of a company, you confirm you are authorized to accept these Terms for it.
• By creating an account, you confirm that you do not reside in and are not located in a country or territory subject to applicable sanctions or embargoes, that you are not on any list of sanctioned or denied parties, and that you are not acting on behalf of anyone in that situation. If this changes, you agree to inform us and stop using the service.

3. Plans and payment

• Plans, prices, credits, limits and features are listed on the pricing page of the site, which is part of these Terms.
• Credits have no cash value, are not transferable, cannot be converted into money and expire as described on the pricing page. Each request uses credits when it is processed, including when the result does not meet your expectations. If the request is not processed, or if the failure is attributable to Infusion, we return the credits used. Ask at [email protected] within 30 days.
• We may change the free plan, including its credits, limits and features, at any time and without prior notice.
• Paid plans are billed on a recurring basis to the payment method you provide and renew automatically until you cancel.
• When you purchase a paid plan, you receive an email confirming the purchase.
• Infusion lets you connect your own account with artificial intelligence providers, such as Claude or Codex. By connecting it, you confirm that you are the holder or an authorized representative of that account and that using it through Infusion is allowed by the provider's terms, and you authorize us to send your requests to that provider on your behalf, as needed to provide the service.
• The subscription is purchased and paid directly to the provider, under its terms. All usage generated by your requests is charged to your account with the provider, including usage from retries, automatic attempts, background runs and errors. Infusion is not liable for amounts charged by the provider, exhausted limits, reduced speed, or suspension or closure of your account by the provider.
• The credentials you provide are stored encrypted, used only to run your requests and deleted when you disconnect the account. You can disconnect and revoke access at any time in the platform. Usage follows the limits of your plan with the provider.
• We may change prices, plans and features. On paid plans, price changes and feature reductions apply from the next billing cycle, are announced before they take effect and you may cancel before they do.
• The Teams plan is contracted through its own proposal, which prevails over these Terms where they differ.

4. Cancellation and refunds

• You can cancel at any time in the platform or via [email protected]. Your plan stays valid until the end of the period already paid, and there is no further charge.
• Right of withdrawal: when you purchase a paid plan or service, you may withdraw within 7 days and get your payment back (art. 49 of Brazil's Consumer Protection Code). If you reside in the European Union or the United Kingdom, the period is 14 days.
• Outside that case, periods already started are not refunded.
• If a payment fails, we may suspend paid features and take your apps offline until it is settled.
• If your subscription ends, your account goes back to the free plan, your apps move to the Free machine and everything follows the free plan rules. Records the law requires us to keep, such as application access logs, are kept for the legal period and used only to meet that obligation.
• If you dispute a charge with your bank or card issuer without first contacting our support, we may suspend your account until the review is complete. If the dispute is unfounded, you are responsible for the amount due and for any fees the card network charges us. If fraud is suspected, we may ask you to verify your payment method before restoring the account.
• Free plan accounts that are not in use may be closed, with notice beforehand.

5. What is not allowed

You may not use Infusion to:

• build or host illegal, fraudulent or deceptive apps, such as fake login or payment pages or pages impersonating other companies;
• collect people's data without a legal basis or without informing them;
• send spam or distribute viruses or malicious code;
• publish content that infringes third-party rights, including copyright, trademarks and image rights;
• publish child sexual abuse material, hate content or content that incites violence;
• circumvent the platform's limits, billing or security, or deliberately overload it;
• create multiple accounts to circumvent usage or credit limits;
• resell or give third parties access to the platform without authorization;
• build or host gambling, betting or casino apps, with or without real money;
• stream, rebroadcast or distribute third-party audiovisual content, such as TV channels, movies, series or sporting events, unless authorized in advance and in writing by Infusion;
• publish adult, pornographic or sexually explicit content;
• create content that imitates real people without authorization, such as fake images, voices or videos, including for political or electoral purposes;
• build tools to break into, access without authorization or take over third parties' accounts, cryptocurrency wallets, passwords, keys or data;
• build lookup panels for, or sell databases of, third parties' personal data, such as ID numbers, phone numbers or addresses;
• sell or advertise drugs, weapons, controlled medicines, forged documents or other prohibited products;
• offer investments, pyramid schemes, currency exchange or cryptocurrency custody without authorization from the competent authorities;
• mine cryptocurrency using Infusion's infrastructure;
• violate the usage policies of the AI providers we use;
• violate applicable sanctions and export control laws, including using the platform to develop weapons or for restricted military purposes;
• any other use that we find, based on objective criteria, to pose legal, financial or reputational risk to Infusion or other customers.

We are not required to review apps and content published by users in advance, but we may do so and we act when we become aware of a violation.

Depending on how serious it is, we may warn you and ask for a correction, remove content, take the app offline, suspend features or close the account without refund. We inform you of the measure taken and the reason, and you may request a review at [email protected] within 30 days, with a response within 15 days. In serious cases, such as child sexual abuse material, fraud, illegal content, risk to the platform's security or an order from an authority, we act immediately and without prior notice, and report to the authorities when the law requires.

Accounts with repeated violations are closed.

Reports: to report an app hosted on Infusion that violates these Terms or the law, including copyright, write to [email protected] with the app's address, the type of violation, a description of the problem, your name and email, and a statement that the information is true and provided in good faith. For copyright reports, also identify the protected work and state that you are the rights holder or authorized by them. We review every report and inform the person who reported of the outcome. Anyone whose content was removed following a copyright report may dispute it through the same email, and the content may be restored if the dispute is upheld.

6. What you build

• The apps, code and content generated from your requests, and the data you put into Infusion, are yours. Infusion claims no rights over them. You can access your apps' code on the plans that include this access, as described on the pricing page.
• You authorize us to store, process, host and display that content, only as needed to provide the service.
• You are responsible for your apps: their content, how they work, how you use them and compliance with the law, including data protection law regarding your users. For your users' data, you are the controller and Infusion is the processor.
• What the AI generates may contain errors and may reproduce code or content from third parties, including under open licenses with their own obligations. Review and test your apps before using or publishing them, check the licenses of third-party components and do not use them for medical, legal or financial decisions without review by a professional.
• We do not guarantee that generated content is original or that it does not infringe third-party rights, and we do not undertake your defense in claims related to it. The same or similar requests, made by you or by other users, may produce the same or similar results, and you have no exclusivity over generated content.
• We do not use your requests, your code or your apps' data to train artificial intelligence models, ours or third parties'. If you connect your own account with an AI provider, that provider's use of your data follows its own terms.
• Your apps may include libraries, components and infrastructure code from Infusion. We grant you a worldwide, free, non-exclusive and perpetual license to use, reproduce and distribute those components as part of your apps, including after your account is closed. This license does not allow you to extract those components to use them outside your apps, or to build a competing service with them.
• If your app collects data from other people, you must publish your own privacy policy and terms in it, inform people about the processing and have a legal basis to do so. Apps aimed at children and teenagers require specific compliance with applicable law, including parental consent where required. We may make keeping your app online conditional on publishing these documents.
• If your app uses artificial intelligence, you are responsible for it under applicable AI law, including informing users that they are interacting with an artificial intelligence system, labeling artificially generated or manipulated content and keeping the required documentation. You may not use Infusion for purposes classified as high risk or prohibited under applicable law without meeting, on your own, the requirements it imposes.
• Third-party services you use in your apps, such as domains, email delivery or payment methods, follow their own terms.
• We may mention the name and brand of business customers as references for Infusion. If you do not want this, ask at [email protected].

7. What is ours

The Infusion brand, platform, site and software are ours and protected by law. These Terms do not transfer any rights over them, beyond use of the platform while your account is active.

Addresses on .infusion.cloud are provided for your use and may be taken back if they imitate brands, companies or people, if they violate these Terms or if they go unused for an extended period, with notice beforehand. Reserving addresses in bulk for resale or speculation is not allowed.

If you use your own domain, registering, renewing and configuring it are your responsibility. We are not liable for unavailability caused by the configuration, expiration or loss of your domain.

8. Availability and liability

• We work to keep Infusion running, but we do not guarantee uninterrupted or error-free operation. We may change, add or remove features.
• There is no guaranteed service level unless agreed in writing.
• Each plan has usage limits, such as request rate, storage, traffic and execution time. We may enforce these limits, including by reducing speed or refusing requests, to protect the stability of the platform and other customers.
• Features identified as test, preview or beta are provided as is, may change or be removed at any time and have no warranty or service level.
• To the maximum extent permitted by law, we are not liable for lost profits, lost revenue, data loss caused by you or third parties, or indirect damages.
• For customers who are not consumers, our total liability, for any cause, is limited to the greater of the amount paid in the 12 months before the event and R$ 1,000.00.
• These limitations do not apply to willful misconduct, fraud, death or personal injury, or to any case in which the law does not allow limitation.
• We keep backups as part of the service, but we recommend that you keep your own copies of your apps' code and data.
• If Infusion is charged or sued because of one of your apps or your content, you are responsible for the resulting costs and losses, to the extent permitted by law.
• Customers who are not consumers must bring any claim related to these Terms within 12 months of the event that gave rise to it. This period does not apply to consumers, for whom the legal periods apply.
• Nothing in these Terms limits the rights the law grants to consumers.

9. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. Significant changes are announced before they take effect. If you keep using Infusion after them, the new version applies.

We may transfer these Terms to another company in our group or to whoever takes over Infusion, under the same conditions. You may not transfer your account or these Terms to third parties without our written authorization.

10. Communications, language and precedence

Communications. We communicate with you through the email registered on your account or by message in the platform, and these communications count as notice for all purposes of these Terms. Keeping your email up to date is your responsibility.

Language. These Terms are published in Portuguese and English. If they differ, the Portuguese version prevails, except where the law of your country of residence requires the version in your language.

Precedence. If the documents governing your relationship with Infusion conflict, they prevail in this order: signed commercial proposal, these Terms, the pricing page and other published policies.

Versions. Each version of these Terms has a number and a date, and previous versions are available on the site.

11. Governing law and venue

These Terms are governed by the laws of Brazil. The courts of Uberlândia, State of Minas Gerais, are elected, without prejudice to a consumer's right to bring a claim in the courts of their own domicile.

Nothing in this clause removes the mandatory consumer protection rules of the country where you reside, or the right to go to the courts of that country where local law guarantees it.

If you reside in the United States, the European Union or the United Kingdom, the conditions of the corresponding regional addendum, available at infusion.cloud/addenda, also apply and prevail over this clause where they differ.

12. General provisions

These Terms, together with the documents referred to in them, form the entire agreement between you and Infusion on the use of the platform, and replace any prior understandings on the same subject.

If any clause is found invalid, the others remain in effect. Our not exercising a right at a given time does not mean we waive it.

Clauses that by their nature should continue after your account ends, such as those on intellectual property, licenses granted, liability, governing law and venue, remain in effect.

We are not liable for failures caused by events beyond our reasonable control, such as failures of infrastructure providers, attacks, disasters, power or telecommunications outages and orders from authorities, for as long as the event lasts.

Contracts with public administration bodies and entities follow their own legal regime and are formalized by a specific instrument, not by these Terms.

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